Frequently Asked Questions
We’re happy to offer a refund on items in perfect condition that have proof of purchase. You have to return them within 30 days from the date of delivery.
If you receive an item that’s different from what you ordered, please feel free to contact our support team for help. They’ll make sure the issue is resolved as soon as possible. It may take up to 24-48 hours to process your request.
If the expected delivery date has already passed, we kindly request a few additional days for your order to arrive, especially during peak holiday seasons.
If your order has yet to reach you, please don’t hesitate to contact our customer support team at [email protected]. You can also track your order’s progress by clicking on this link.
Discover our shipping alternatives: Regular, offering 1-14 days standard delivery, and Express delivery within 1-2 business days in the USA. Tailor your shipping experience to your needs by choosing the option that suits your schedule and preferences.
Expect your order to be delivered within 2-14 business days to the countries indicated on our shipping list and 1-4 business days for orders within the United States.
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Please ensure to provide a correct shipping address to avoid any additional delays.
A 30-day return policy is in place to ensure your complete satisfaction with the purchase.
Expect your order to be delivered within 1-4 business days in the United States and within 2 to 14 working days to the countries indicated on our shipping list. Keep in mind, our prices don’t include any import duties or extra fees that your destination country may apply.
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Please ensure to provide a correct shipping address to avoid any additional delays.
A 30-day return policy is in place to ensure your complete satisfaction with the purchase.